Retail Customer Service Manager – Evenings & Weekends

Entain Group; Derry/Londonderry; Hybrid; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Pension Scheme

Discounts with retailers

Healthcare and wellbeing support

Job summary

Entain Group is hiring a Retail Customer Service Manager to drive top service in our Ladbrokes & Coral betting shops. You will lead a shop team, take bets on sports, handle cash transactions and demonstrate our products to customers.

Reporting to the Shop Manager, you will work with the Shop team to build relationships that encourage repeat customers and maintain high standards across shifts.

Qualifications

• You must be 18 years of age or over to work in one of our betting shops.
• Previous work in a customer-facing setting.
• Confidence working with customers in person.
• Familiarity with cash handling and payment transactions.

Responsibilities

• Take bets on different sports and events.
• Process customer transactions including cash handling.
• Help demonstrate our products and betting terminals to customers.
• Handle customer complaints or concerns with empathy and problem-solving skills.
• Work towards defined targets.
• Maintain high shop standards.
• Open or close the shop.

Skills

Customer service

Cash handling

Communication

In-person service

Job description

Entain Group is hiring a Retail Customer Service Manager to drive top service in our Ladbrokes & Coral betting shops. You will lead a shop team, take bets on sports, handle cash transactions and demonstrate our products to customers.

Reporting to the Shop Manager, you will work with the Shop team to build relationships that encourage repeat customers and maintain high standards across shifts.