Retail Customer Service Manager — In-Store Leader

Entain Group; United Kingdom; Teletrabalho; GBP 21 000 - 25 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Pension Scheme

Annual ShareSave

Discounts with retailers

Healthcare and wellbeing

Resumo da oferta

Entain Group is seeking a Retail Customer Service Manager to join our Ladbrokes & Coral betting shop team. You will deliver exceptional customer service, drive standards, and contribute to a welcoming, profitable shop floor.

You will report to the Shop Manager and work in a busy retail environment, taking bets, handling cash, demonstrating products, and resolving customer concerns with empathy. A strong team culture and performance focus define this role.

Qualificações

• You must be 18 years of age or over to work in one of our betting shops.
• Previous work in a customer-facing setting.
• Confidence working with customers in person.
• Familiarity with cash handling and payment transactions.

Responsabilidades

• Take bets on different sports and events.
• Process customer transactions including cash handling.
• Help demonstrate our products and betting terminals to customers.
• Handle customer complaints or concerns with empathy and problem-solving skills.
• Work towards defined targets.
• Maintain high shop standards.
• Open or close the shop.

Conhecimentos

Customer-facing

Cash handling

In-person service

Retail environment

Descrição da oferta de emprego

Entain Group is seeking a Retail Customer Service Manager to join our Ladbrokes & Coral betting shop team. You will deliver exceptional customer service, drive standards, and contribute to a welcoming, profitable shop floor.

You will report to the Shop Manager and work in a busy retail environment, taking bets, handling cash, demonstrating products, and resolving customer concerns with empathy. A strong team culture and performance focus define this role.