Retail Customer Experience Manager (Betting Shop)

Entain Group; Colchester; On-site; GBP 15,000 - 21,000; Part time

Job summary

Entain Group in the United Kingdom is seeking a Retail Customer Service Manager to deliver top customer service across our Ladbrokes & Coral betting shops and drive daily standards.

Reporting to the Shop Manager, you will be part of the Shop team, handle bets and cash transactions, demonstrate products and terminals, resolve customer concerns with empathy, work toward targets, and open or close the shop on a 20-hour weekly rota.

Qualifications

• Must be 18 years or over to work in betting shops.
• Experience in a customer-facing setting.
• Confidence working with customers in person.
• Familiarity with cash handling and payment transactions.

Responsibilities

• Take bets on different sports and events.
• Process customer transactions including cash handling.
• Help demonstrate our products and betting terminals to customers.
• Handle customer complaints or concerns with empathy and problem-solving skills.
• Work towards defined targets.
• Maintain high shop standards.
• Open or close the shop.

Skills

Customer service

Cash handling

In-person interaction

Problem solving

Job description

Entain Group in the United Kingdom is seeking a Retail Customer Service Manager to deliver top customer service across our Ladbrokes & Coral betting shops and drive daily standards.

Reporting to the Shop Manager, you will be part of the Shop team, handle bets and cash transactions, demonstrate products and terminals, resolve customer concerns with empathy, work toward targets, and open or close the shop on a 20-hour weekly rota.