Retail Service Manager — Betting Shop Leader

Entain Group; Ashton-in-Makerfield; Hybrid; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Pension Scheme

Annual ShareSave

Discounts with retailers

Healthcare and wellbeing support

Job summary

Entain Group is a leading global betting and gaming company, home to Ladbrokes and Coral. As a Retail Customer Service Manager, you will drive customer service standards daily and lead a busy shop team across our betting shops in the UK.

Reporting to the Shop Manager, you will oversee cash handling, bet transactions, product demonstrations, and resolving customer queries with empathy, while working toward targets and maintaining high shop standards in a fast-paced retail environment.

Qualifications

• Must be 18 years or older to work in betting shops.
• Previous work in a customer-facing setting.
• Confidence working with customers in person.
• Familiarity with cash handling and payment transactions.

Responsibilities

• Take bets on different sports and events.
• Process customer transactions including cash handling.
• Help demonstrate our products and betting terminals to customers.
• Handle customer complaints or concerns with empathy and problem-solving skills.
• Work towards defined targets.
• Maintain high shop standards.
• Open or close the shop.

Skills

Customer service

Cash handling

Job description

Entain Group is a leading global betting and gaming company, home to Ladbrokes and Coral. As a Retail Customer Service Manager, you will drive customer service standards daily and lead a busy shop team across our betting shops in the UK.

Reporting to the Shop Manager, you will oversee cash handling, bet transactions, product demonstrations, and resolving customer queries with empathy, while working toward targets and maintaining high shop standards in a fast-paced retail environment.