Retail Customer Experience Manager

Entain Group; Tipton; Hybrid; GBP 15,000 - 21,000; Part time

Benefits offered by this job

Pension Scheme

ShareSave program

Healthcare and wellbeing support

Discounts with retailers

Job summary

Entain Group is seeking a Retail Customer Service Manager to lead the customer service standard in our Ladbrokes & Coral betting shops. Reporting to the Shop Manager, you will be part of the Shop team, building relationships with customers to encourage repeat visits.

You will take bets, handle cash transactions, demonstrate betting terminals, and help keep high shop standards. The role requires 18+ with prior customer-facing experience and confidence working with customers in person, with a

Qualifications

• Minimum 18 years old.
• Previous work in a customer-facing setting.
• Confidence working with customers in person.
• Familiarity with cash handling and payment transactions.

Responsibilities

• Take bets on different sports and events.
• Process customer transactions including cash handling.
• Help demonstrate betting terminals to customers.
• Handle customer complaints or concerns with empathy and problem-solving skills.
• Work towards defined targets.
• Maintain high shop standards.
• Open or close the shop.

Skills

Customer service

Cash handling

Communication

Job description

Entain Group is seeking a Retail Customer Service Manager to lead the customer service standard in our Ladbrokes & Coral betting shops. Reporting to the Shop Manager, you will be part of the Shop team, building relationships with customers to encourage repeat visits.

You will take bets, handle cash transactions, demonstrate betting terminals, and help keep high shop standards. The role requires 18+ with prior customer-facing experience and confidence working with customers in person, with a