Retail Customer Service Manager - Betting Shop

Entain Group; Leeds; Híbrido; GBP 15 000 - 21 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Pension scheme

ShareSave

Healthcare and wellbeing support

Discounts with retailers

Resumo da oferta

Entain Group is seeking a Retail Customer Service Manager in Leeds to deliver top customer service and drive standards in our Ladbrokes & Coral betting shops. Reporting to the Shop Manager, you will join the Shop team serving customers and building repeat business.

You will take bets, process transactions, demonstrate products and handle complaints with empathy, while working toward targets and maintaining shop standards.

Qualificações

• 18+ to work in betting shops.
• Previous work in a customer-facing setting.
• Confidence working with customers in person.
• Familiarity with cash handling and payment transactions.

Responsabilidades

• Take bets on different sports and events.
• Process customer transactions including cash handling.
• Help demonstrate our products and betting terminals to customers.
• Handle customer complaints or concerns with empathy and problem-solving skills.
• Work towards defined targets.
• Maintain high shop standards.
• Open or close the shop.

Conhecimentos

Customer service

Cash handling

Empathy

Problem solving

Retail sales

Descrição da oferta de emprego

Entain Group is seeking a Retail Customer Service Manager in Leeds to deliver top customer service and drive standards in our Ladbrokes & Coral betting shops. Reporting to the Shop Manager, you will join the Shop team serving customers and building repeat business.

You will take bets, process transactions, demonstrate products and handle complaints with empathy, while working toward targets and maintaining shop standards.