Retail Customer Service Lead – Betting Shop

Entain; Tees Valley; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading sports betting company is looking for a Retail Customer Service Manager in Tees Valley. This part-time role involves delivering exceptional customer service, processing transactions, and ensuring high shop standards. Ideal candidates should be 18+, self-motivated, and passionate about building relationships with customers. Additional perks include optional overtime, healthcare support, and career development opportunities. A strong emphasis on safe gambling practices is also part of the job description.

Benefits

Optional overtime

Pension Scheme

Discounts with retailers

Healthcare and wellbeing support

Development opportunities

Qualifications

• You must be 18 years of age or over.
• Passion for delivering great customer service.
• Ability to communicate effectively and form relationships.
• Self-motivated and proactive.
• Ability to deal with challenges professionally.

Responsibilities

• Deliver outstanding customer service.
• Handle customer transactions including cash.
• Demonstrate products to customers.
• Manage customer complaints with empathy.
• Open and close the shop as needed.

Skills

Customer Service

Basic Math

Cash Handling

Computer Skills

Data Entry

Typing

Sanitation

Stocking

Upselling

Pricing

Job description

A leading sports betting company is looking for a Retail Customer Service Manager in Tees Valley. This part-time role involves delivering exceptional customer service, processing transactions, and ensuring high shop standards. Ideal candidates should be 18+, self-motivated, and passionate about building relationships with customers. Additional perks include optional overtime, healthcare support, and career development opportunities. A strong emphasis on safe gambling practices is also part of the job description.