Retail Customer Experience Specialist

Oliver Bonas Limited; Epsom; Remote; GBP 14,000 - 17,000; Part time

Benefits offered by this job

Generous staff discount

24/7 employee assistance programme

Flexible holiday

Profit-related bonus

Pension enrolment

Refer a Friend incentive

Enhanced family leave

EDI network

Mental Health Support

360L eLearning

Free refreshments

Job summary

Oliver Bonas Limited is hiring a Team Member to join our OB team. You will deliver a fantastic customer experience, maintain product knowledge and work closely with colleagues to keep the store running smoothly.

The role involves working key days across the week with shifts that may change to fit business needs. You will be part of a lively, friendly team committed to our values of collaboration and kindness.

Qualifications

• Excellent customer service and friendly, helpful attitude.
• Great people skills and ability to engage customers.
• Calm, solutions focused with strong listening skills.

Responsibilities

• Provide a great experience to every customer delivering on our service expectations.
• Maintain excellent product knowledge
• Have strong, consistent communication with the team.
• Participate in all training opportunities and contribute positively to team sessions.
• Embrace ownership of tasks and set a good example for the team.
• Adhere to all operational practices and procedures, e.g. stock deliveries, health and safety standards, stock takes and replenishment.
• Maintain excellent housekeeping standards throughout the store, including back of house/stockroom areas.
• Support other stores where needed.
• Be aware of store and company sales targets and their performance versus targets.

Skills

People skills

Customer service

Active listening

Communication

Organised

Multi-tasking

Positive attitude

Learner mindset

Job description

Oliver Bonas Limited is hiring a Team Member to join our OB team. You will deliver a fantastic customer experience, maintain product knowledge and work closely with colleagues to keep the store running smoothly.

The role involves working key days across the week with shifts that may change to fit business needs. You will be part of a lively, friendly team committed to our values of collaboration and kindness.