Part-Time Customer Experience Team Member

Oliver Bonas Limited; Glasgow; Hybrid; GBP 12,000 - 15,000; Part time

Benefits offered by this job

Employee discount up to 60%

24 hour employee assistance programme

Flexible holiday 30–35 days

Profit related bonus

Pension plan

Refer a Friend incentive

Enhanced parental leave

EDI network

Mental Health support

360L eLearning

Free refreshments

Job summary

Oliver Bonas Limited is seeking a Team Member for a 16-hour pattern in our store. You will join a collaborative team, deliver a great customer experience, maintain product knowledge and support stock and housekeeping duties.

You will work key days across the week, with changes in line with business needs and your availability. We value kindness, initiative, and reliable teamwork to help OB achieve its sales targets.

Qualifications

• Great people skills, kind, helpful and considerate towards customers and team members alike.
• Excellent customer service.
• Calm, solutions focused with strong listening skills to find ways to make things right for our customers.
• Genuine interest in people to make our customers feel valued and keep them coming back.
• Natural, confident communication style.
• Organisation skills and multi-tasking ability.
• Positivity, vibrancy and ready to take on anything.
• Resourcefulness and someone who’s looking for opportunities to learn more.

Responsibilities

• Provide a great experience to every customer delivering on our service expectations.
• Maintain excellent product knowledge
• Have strong, consistent communication with the team.
• Participate in all training opportunities provided and contribute positively to team sessions.
• Embrace ownership of tasks, setting a good example for the rest of the team.
• Adhere to all operational practices and procedures, i.e. stock deliveries, health and safety standards, stock takes and replenishment.
• Maintain excellent housekeeping standards throughout the store, including external and back of house/stockroom areas.
• Support other stores where needed.
• Have an awareness of the store’s sales targets and its current performance versus like-for-like/target/company figures.
• Be aware of store and company product best-sellers to support sales growth.

Skills

People skills

Customer service

Communication

Organisation

Multi-tasking

Positive attitude

Job description

Oliver Bonas Limited is seeking a Team Member for a 16-hour pattern in our store. You will join a collaborative team, deliver a great customer experience, maintain product knowledge and support stock and housekeeping duties.

You will work key days across the week, with changes in line with business needs and your availability. We value kindness, initiative, and reliable teamwork to help OB achieve its sales targets.