Customer Experience Team Member

Oliver Bonas Limited; United Kingdom; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

Generous employee discount

Flexible holiday - 30 days

Annual discretionary bonus

Pension auto-enrolment

Employee assistance programme

Refer a Friend incentive

Health and wellbeing support

ED&I network

Free refreshments in store

Job summary

Oliver Bonas Limited is hiring for a Team Member working 18 hours per week. You’ll join OB Team Members who are friendly, resourceful and customer-focused, helping keep the store running smoothly and delivering a fantastic experience.

You’ll work key days across the week and participate in training, with opportunities to learn and grow within a supportive team environment. OB offers generous benefits and a lively, positive culture.

Qualifications

• Great people skills and a friendly, helpful attitude.
• Excellent customer service and a welcoming manner.
• Clear, confident communication with customers and team.
• Strong organisation and ability to multitask in a busy store.
• Positive, can-do approach and willingness to learn new tasks.
• Ability to stay calm and solutions-focused when needed.
• Motivation to grow with the store and support targets.

Responsibilities

• Provide a great experience to every customer delivering on our service expectations.
• Maintain excellent product knowledge
• Have strong, consistent communication with the team.
• Participate in all training opportunities provided and contribute positively to team sessions.
• Embrace ownership of tasks, setting a good example for the rest of the team.
• Adhere to all operational practices and procedures, i.e. stock deliveries, health and safety standards, stock takes and replenishment.
• Maintain excellent housekeeping standards throughout the store, including external and back of house/stockroom areas.
• Support other stores where needed.
• Have an awareness of the store’s sales targets and its current performance versus like-for-like/target/company figures.
• Be aware of store and company product best-sellers to support sales growth.

Skills

People skills

Customer service

Communication

Organisation

Multi-tasking

Positive attitude

Learning mindset

Job description

Oliver Bonas Limited is hiring for a Team Member working 18 hours per week. You’ll join OB Team Members who are friendly, resourceful and customer-focused, helping keep the store running smoothly and delivering a fantastic experience.

You’ll work key days across the week and participate in training, with opportunities to learn and grow within a supportive team environment. OB offers generous benefits and a lively, positive culture.