Retail Customer Experience Specialist

Leyland SDM; Ealing; On-site; GBP 18,000 - 24,000; Full time

Job summary

A retail company in the United Kingdom is seeking a Customer Service Advisor to deliver an exceptional in-store experience. The ideal candidate will have experience in customer service, strong communication skills, and the ability to work well in a team. This role requires adaptability to varying shifts, including weekends, and a commitment to maintaining store standards while fostering customer loyalty. Competitive benefits are included.

Qualifications

• Experience in a customer-facing role, preferably in retail or a similar environment.
• Excellent verbal communication and interpersonal skills.
• Willingness and ability to learn about products, services, and promotions.
• Good organisational skills and attention to detail.
• Ability to work well as part of a team and support colleagues.
• Friendly, approachable, and motivated with a focus on delivering great service.
• Adaptable and reliable, with the ability to work varied shifts, including weekends.
• Takes pride in maintaining a clean, tidy, and welcoming store environment.

Responsibilities

• Advise, serve, and engage with customers to build confidence and loyalty.
• Stay up-to-date with products, services, promotions, and competitor offerings.
• Replenish stock daily and maintain high standards of cleanliness and presentation.
• Embrace company values and contribute to a positive working environment.
• Maintain a positive attitude and adapt to changing needs.

Skills

Customer Service

Communication

Product Knowledge

Organisation

Teamwork

Positive Attitude

Flexibility

Presentation

Job description

A retail company in the United Kingdom is seeking a Customer Service Advisor to deliver an exceptional in-store experience. The ideal candidate will have experience in customer service, strong communication skills, and the ability to work well in a team. This role requires adaptability to varying shifts, including weekends, and a commitment to maintaining store standards while fostering customer loyalty. Competitive benefits are included.