Retail Customer Experience & Promotions Lead

Betfred Group Holdings Limited; Waingroves; Hybrid; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Competitive rate of pay and pension

Discretionary bonus schemes

Annual leave entitlement

Online GP 24/7

Employee wellbeing support

Enhanced maternity & paternity pay

Long service recognition

Wagestream pay advancement

Job summary

Betfred Group Holdings Limited is looking for an Assistant Sales Manager in our retail network. You’ll process bets, answer queries, and promote our products and promotions, ensuring a welcoming, responsible gambling environment.

You’ll need outstanding customer service, the ability to work evenings, weekends and holidays, and a passion for sports, betting and gaming. We provide structured training, a clear progression path and a broad benefits package.

Qualifications

• Be 18+ and have the right to work in the UK.
• Must be able to work evenings, weekends, and public holidays.
• Outstanding customer service skills and the ability to engage all customers.
• A passion for sports, betting and gaming is beneficial but not essential.
• An eagerness to learn, develop and flourish within the Betfred family.

Responsibilities

• Processing customers’ bets in a timely and attentive manner.
• Attending to all customer queries quickly and knowledgeably.
• Engaging customers with expert knowledge of our products and promotions.
• Supporting key promotional events throughout the sporting calendar.
• Maintaining a well-presented environment which customers love to be a part of.
• Being a team player – collaboration is key to improving the customer experience.
• Handling cash transactions with the upmost care and accuracy.
• Following our Think 25 policy and adhering to our age verification processes.

Skills

Customer service

Communication

Team player

Flexible hours

Job description

Betfred Group Holdings Limited is looking for an Assistant Sales Manager in our retail network. You’ll process bets, answer queries, and promote our products and promotions, ensuring a welcoming, responsible gambling environment.

You’ll need outstanding customer service, the ability to work evenings, weekends and holidays, and a passion for sports, betting and gaming. We provide structured training, a clear progression path and a broad benefits package.