Retail Customer Service Pro — Bets, Promotions & Rewards

Betfred Group Holdings Limited; Twickenham; Remote; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Pension contribution

Discretionary bonus schemes

Annual leave entitlement

Online GP 24/7

Employee wellbeing support

Enhanced maternity & paternity pay

Long service recognition

Wagestream pay advances

Job summary

Betfred Group Holdings Limited is seeking an Assistant Sales Manager in our retail shops. You will process bets, answer customer queries, and promote Betfred products and promotions while maintaining a welcoming betting shop environment.

Join a team focused on customer experience, responsible gambling, and career development. Training and progression are available as you settle into the role and grow within the Betfred family.

Qualifications

• Be 18+ and have the right to work in the UK.
• Outstanding customer service skills and the ability to engage all customers.
• Must be able to work evenings, weekends, and public holidays.
• A passion for sports, betting and gaming is beneficial but not essential.
• An eagerness to learn, develop and flourish within the Betfred family.

Responsibilities

• Processing customers’ bets in a timely and attentive manner.
• Attending to all customer queries quickly and knowledgeably.
• Engaging customers with expert knowledge of our products and promotions.
• Supporting key promotional events throughout the sporting calendar.
• Maintaining a well-presented environment which customers love to be a part of.
• Being a team player – collaboration is key to improving the customer experience.
• Handling cash transactions with the upmost care and accuracy.
• Following our Think 25 policy and adhering to our age verification processes.

Skills

18+ eligibility

UK work right

Evenings/weekends/holidays

Outstanding customer service

Interest in sports betting

Eager to learn

Job description

Betfred Group Holdings Limited is seeking an Assistant Sales Manager in our retail shops. You will process bets, answer customer queries, and promote Betfred products and promotions while maintaining a welcoming betting shop environment.

Join a team focused on customer experience, responsible gambling, and career development. Training and progression are available as you settle into the role and grow within the Betfred family.