Retail Betting Assistant & Customer Experience Lead

Betfred Group Holdings Limited; Scunthorpe; On-site; GBP 24,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Pension contribution

Bonus schemes

Annual leave entitlement

Online GP 24/7

Employee assistance programme

Enhanced maternity & paternity pay

Long service recognition

Wagestream early wage access

Job summary

Betfred Group Holdings Limited in the United Kingdom is seeking an Assistant Sales Manager to drive customer experience in our retail shops. You’ll learn the Betfred way, support promotions, manage cash, and lead by example to create a welcoming, safe environment.

Be 18+, able to work evenings, weekends and holidays, with strong customer service and a passion for sports. A structured training programme will help you settle into the role and progress within the Betfred family.

Qualifications

• Be 18+ and have the right to work in the UK.
• Outstanding customer service skills and the ability to engage all customers.
• A passion for sports, betting and gaming is beneficial but not essential.
• An eagerness to learn, develop and flourish within the Betfred family.

Responsibilities

• Processing customers’ bets in a timely and attentive manner.
• Attending to all customer queries quickly and knowledgeably.
• Engaging customers with expert knowledge of our products and promotions
• Supporting key promotional events throughout the sporting calendar.
• Maintaining a well-presented environment which customers love to be a part of.
• Being a team player – collaboration is key to improving the customer experience.
• Handling cash transactions with the upmost care and accuracy.
• Following our Think 25 policy and adhering to our age verification processes.

Skills

Customer service

Cash handling

Teamwork

Sports betting knowledge

Willingness to learn

Job description

Betfred Group Holdings Limited in the United Kingdom is seeking an Assistant Sales Manager to drive customer experience in our retail shops. You’ll learn the Betfred way, support promotions, manage cash, and lead by example to create a welcoming, safe environment.

Be 18+, able to work evenings, weekends and holidays, with strong customer service and a passion for sports. A structured training programme will help you settle into the role and progress within the Betfred family.