Retail Betting Associate – Customer Experience & Promotions

Betfred Group Holdings Limited; Chester; Hybrid; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Pension contribution

Discretionary bonus schemes

Annual leave

Job summary

Betfred Group Holdings Limited is seeking an enthusiastic Assistant Sales Manager to join our retail team. You will help deliver an exceptional betting experience by engaging customers, promoting promotions, and ensuring a welcoming, responsible environment.

You’ll process bets, handle queries, and work evenings, weekends, and public holidays. A structured training program will help you settle in and progress within the Betfred family.

Qualifications

• Excellent customer service and communication skills.
• Comfortable engaging customers about products and promotions.
• Wlexibility to work evenings, weekends and holidays.

Responsibilities

• Process customer bets accurately and promptly.
• Answer customer queries knowledgeably and efficiently.
• Promote products and promotions to customers during shifts.
• Maintain a welcoming and well-presented shop environment.
• Collaborate with the team to enhance overall customer experience.
• Handle cash with care and adhere to cash procedures.
• Follow Think 25 policy and age verification processes.

Skills

Customer service

Sports enthusiasm

Communication

Team player

Job description

Betfred Group Holdings Limited is seeking an enthusiastic Assistant Sales Manager to join our retail team. You will help deliver an exceptional betting experience by engaging customers, promoting promotions, and ensuring a welcoming, responsible environment.

You’ll process bets, handle queries, and work evenings, weekends, and public holidays. A structured training program will help you settle in and progress within the Betfred family.