Retail Betting Associate: Customer Experience & Promotions

Betfred Group Holdings Limited; Birmingham; À distance; GBP 21 000 - 25 000; Plein temps

Avantages offerts par ce poste

Competitive pay and pension

Discretionary bonus schemes

Annual leave entitlement

Online GP 24/7

Employee wellbeing programme

Enhanced family pay

Long service recognition

Wagestream early wage access

Résumé du poste

Betfred Group Holdings Limited is seeking an Assistant Sales Manager for our high-street retail teams. You’ll be frontline, handling bets, assisting customers and promoting our products while ensuring a welcoming, safe environment.

Training will be provided to help you settle into the role quickly and develop leadership skills. The role requires 18+ eligibility, flexibility to work evenings, weekends and holidays, and a passion for sports, betting and gaming.

Qualifications

• Be 18+ and have the right to work in the UK.
• Must be able to work evenings, weekends, and public holidays.
• Outstanding customer service skills and the ability to engage all customers.
• A passion for sports, betting and gaming is beneficial but not essential.
• An eagerness to learn, develop and flourish within the Betfred family.

Responsabilités

• Processing customers’ bets in a timely and attentive manner.
• Attending to all customer queries quickly and knowledgeably.
• Engaging customers with expert knowledge of our products and promotions.
• Supporting key promotional events throughout the sporting calendar.
• Maintaining a well-presented environment which customers love to be a part of.
• Being a team player – collaboration is key to improving the customer experience.
• Handling cash transactions with the upmost care and accuracy.
• Following our Think 25 policy and adhering to our age verification processes.

Connaissances

Outstanding customer service

Engage customers

Interest in sports betting

Description du poste

Betfred Group Holdings Limited is seeking an Assistant Sales Manager for our high-street retail teams. You’ll be frontline, handling bets, assisting customers and promoting our products while ensuring a welcoming, safe environment.

Training will be provided to help you settle into the role quickly and develop leadership skills. The role requires 18+ eligibility, flexibility to work evenings, weekends and holidays, and a passion for sports, betting and gaming.