Retail Customer Experience Pro (Sports & Gaming)

Betfred Group Holdings Limited; Birmingham; Remote; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Pension contribution

Annual leave

Online GP 24/7

Employee wellbeing support

Enhanced Maternity & Paternity pay

Long service recognition

Wagestream pay advance

Job summary

Betfred Group Holdings Limited in the UK is seeking an Assistant Sales Manager to join our retail team. You’ll welcome customers, handle bets, manage promotions, and help drive a friendly, responsible betting environment across our shops.

You’ll work evenings, weekends and holidays as part of a dynamic retail operation, contribute to team goals, and support training to open and close stores efficiently. We value service, integrity and a engaging customer experience.

Qualifications

• Be 18+ and have the right to work in the UK.
• Outstanding customer service skills and the ability to engage all customers.
• Willing to work evenings, weekends and public holidays.
• An interest in sports, betting and gaming is beneficial but not essential.

Responsibilities

• Processing customers’ bets in a timely and attentive manner.
• Attending to all customer queries quickly and knowledgeably.
• Engaging customers with expert knowledge of our products and promotions.
• Supporting key promotional events throughout the sporting calendar.
• Maintaining a well-presented environment which customers love to be a part of.
• Being a team player – collaboration is key to improving the customer experience.
• Handling cash transactions with care and accuracy.
• Following Think 25 age verification processes.

Skills

Customer service

Cash handling

Communication

Teamwork

Promotions knowledge

Sales minded

Job description

Betfred Group Holdings Limited in the UK is seeking an Assistant Sales Manager to join our retail team. You’ll welcome customers, handle bets, manage promotions, and help drive a friendly, responsible betting environment across our shops.

You’ll work evenings, weekends and holidays as part of a dynamic retail operation, contribute to team goals, and support training to open and close stores efficiently. We value service, integrity and a engaging customer experience.