Retail Betting Assistant: Customer Experience & Promotions

Betfred Group Holdings Limited; Pocklington; Hybrid; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Competitive pay & pension

Discretionary bonus schemes

Annual leave

Online GP 24/7

Employee wellbeing support

Maternity/Paternity pay

Long service recognition

Wagestream access

Job summary

Betfred Group Holdings Limited is seeking individuals to join our retail teams as an Assistant Sales Manager. You will help deliver a welcoming, knowledgeable service across our gaming machines and sports offering, while upholding responsible gambling practices and brand standards.

The role includes a structured training programme to open and close the Betfred shop, with opportunities to work evenings, weekends, and holidays, developing your career within the Betfred family.

Qualifications

• Be 18+ and have the right to work in the UK.
• Must be able to work evenings, weekends, and public holidays.
• Outstanding customer service skills and the ability to engage all customers.
• A passion for sports, betting and gaming is beneficial but not essential.
• An eagerness to learn, develop and flourish within the Betfred family.

Responsibilities

• Processing customers’ bets in a timely and attentive manner.
• Attending to all customer queries quickly and knowledgeably.
• Engaging customers with expert knowledge of our products and promotions
• Supporting key promotional events throughout the sporting calendar.
• Maintaining a well-presented environment which customers love to be a part of.
• Being a team player – collaboration is key to improving the customer experience.
• Handling cash transactions with the utmost care and accuracy.
• Following our Think 25 policy and adhering to our age verification processes.

Skills

Be 18+ and right to work in UK

Evenings/weekends/holidays

Outstanding customer service

Sports betting interest (beneficial)

Eagerness to learn and grow

Job description

Betfred Group Holdings Limited is seeking individuals to join our retail teams as an Assistant Sales Manager. You will help deliver a welcoming, knowledgeable service across our gaming machines and sports offering, while upholding responsible gambling practices and brand standards.

The role includes a structured training programme to open and close the Betfred shop, with opportunities to work evenings, weekends, and holidays, developing your career within the Betfred family.