Betting Shop Retail Service Manager

Entain Group; Cheltenham; Hybrid; GBP 15,000 - 21,000; Part time

Benefits offered by this job

Pension & ShareSave

Discounts

Healthcare & wellbeing

Job summary

Entain Group in the United Kingdom is seeking a Retail Customer Service Manager to lead shop teams, deliver outstanding customer service and drive standards daily in Ladbrokes & Coral betting shops.

Reporting to the Shop Manager, you will manage customer interactions, handle bets and cash, open/close shifts, and work toward targets while maintaining a welcoming, compliant environment across our shops.

Qualifications

• 18 years or older
• Previous work in a customer-facing setting
• Confidence working with customers in person
• Familiarity with cash handling and payment transactions

Responsibilities

• Take bets on different sports and events.
• Process customer transactions including cash handling.
• Help demonstrate our products and betting terminals to customers.
• Handle customer complaints or concerns with empathy and problem-solving skills.
• Work towards defined targets.
• Maintain high shop standards.
• Open or close the shop.

Job description

Entain Group in the United Kingdom is seeking a Retail Customer Service Manager to lead shop teams, deliver outstanding customer service and drive standards daily in Ladbrokes & Coral betting shops.

Reporting to the Shop Manager, you will manage customer interactions, handle bets and cash, open/close shifts, and work toward targets while maintaining a welcoming, compliant environment across our shops.