Customer Service Team Lead | Flexible Hours & Growth

Flutter Entertainment Plc; Greenock; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Competitive salary

Bonus

Promotional rewards

Annual & Quarterly rewards

Flexible work patterns

Family Leave

Sharesave Scheme (discount on Flutter)

Life Cover

Pension Scheme

Sick Pay

Birthday Leave

Employee Assistance Programme (6 free"

NUDGE financial wellbeing

Social Events

Groupon Discount Scheme

Eyecare vouchers

Job summary

Flutter Entertainment Plc's Paddy Power brand seeks a Customer Service Team Leader in Greenock to welcome customers and deliver outstanding service in our retail shops. You will lead a small team, promote our products, and ensure a warm, high-quality customer experience.

You will handle customer queries, assist bets via terminals and in-shop transactions, and maintain shop presentation while supporting the Shop Manager in their absence.

Responsibilities

• Host customers in shop and deliver best-in-class service.
• Assist customers to place bets via terminals, telephone services, and in-shop transactions.
• Maintain shop presentation to invite customers.

Job description

Flutter Entertainment Plc's Paddy Power brand seeks a Customer Service Team Leader in Greenock to welcome customers and deliver outstanding service in our retail shops. You will lead a small team, promote our products, and ensure a warm, high-quality customer experience.

You will handle customer queries, assist bets via terminals and in-shop transactions, and maintain shop presentation while supporting the Shop Manager in their absence.