Retail Customer Experience Associate (Part-Time)

William Hill PLC; Manchester; Hybride; GBP 14 000 - 21 000; Temps partiel

Avantages offerts par ce poste

Annual pay review and bonus scheme

28 days holiday pro rata

Birthday day off

Pension contributions match up to 4%

Discounts in high street shops

Training and development opportunities

Résumé du poste

William Hill PLC is seeking a Customer Service Representative in Eccles, Manchester. The role focuses on welcoming customers, processing bets, assisting with queries, and demonstrating betting terminals to help customers engage with our services.

You will build relationships, promote safer gambling, and support shop operations. The position offers part-time hours with rota-based shifts including evenings and weekends, plus a competitive benefits package to support development.

Qualifications

• Age 18+ (legal requirement).
• Passion for delivering great customer service.
• Strong interpersonal and empathy skills with the ability to engage with customers from all walks of life.

Responsabilités

• Welcoming customers with a friendly face.
• Processing bets and assisting with customer queries.
• Helping customers by demonstrating how to use betting terminals.
• Building relationships with customers and providing an excellent customer service.
• Championing safer gambling at all times.
• Supporting managers with shop displays and opening/closing activities as required.

Connaissances

Customer service

Interpersonal skills

Empathy

Description du poste

William Hill PLC is seeking a Customer Service Representative in Eccles, Manchester. The role focuses on welcoming customers, processing bets, assisting with queries, and demonstrating betting terminals to help customers engage with our services.

You will build relationships, promote safer gambling, and support shop operations. The position offers part-time hours with rota-based shifts including evenings and weekends, plus a competitive benefits package to support development.