Betting Shop Customer Experience Advisor

William Hill PLC; Salford; On-site; GBP 14,000 - 21,000; Part time

Benefits offered by this job

Annual bonus

Pension 4%

28 days holiday pro rata

Paid birthday off

Staff discounts

Training & development

Job summary

William Hill PLC is seeking a part-time retail team member for our Eccles/Manchester area shop. You will greet customers, process bets, and assist with queries while helping customers use betting terminals. The role focuses on building relationships and delivering excellent service in a dynamic high-street environment.

Shifts run 8am–10pm, Monday to Sunday, on a rota basis, with 30 hours per week. The salary is £12.75 per hour with the potential for an annual pay review and bonus scheme, plus

Qualifications

• Must be 18+ years old.
• Previous customer-service experience is a plus.
• Strong interpersonal skills and empathy are essential.

Responsibilities

• Welcome customers with a friendly face.
• Process bets and assist with customer queries.
• Help customers use betting terminals and explain how they work.
• Build relationships and provide excellent customer service.
• Champion safer gambling at all times.
• Support managers with shop displays and opening/closing duties.

Skills

Customer service

Communication

Empathy

Teamwork

Tools

Betting terminals

Job description

William Hill PLC is seeking a part-time retail team member for our Eccles/Manchester area shop. You will greet customers, process bets, and assist with queries while helping customers use betting terminals. The role focuses on building relationships and delivering excellent service in a dynamic high-street environment.

Shifts run 8am–10pm, Monday to Sunday, on a rota basis, with 30 hours per week. The salary is £12.75 per hour with the potential for an annual pay review and bonus scheme, plus