Retail Customer Advisor: Spark Positive Shopper Experiences

Threeuk; Chelmsford; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading telecommunications provider in Chelmsford is seeking a Retail Customer Advisor to enhance the customer experience in-store. You will engage with customers, ensuring they feel valued and providing tailored solutions to mobile inquiries. The ideal candidate is customer-focused, has strong problem-solving skills, and can work effectively in a team. Comprehensive training will be provided, ensuring no prior knowledge is necessary, just a drive to learn. The role includes benefits like a free staff handset, generous holiday allowance, and various discounts.

Benefits

Free staff handset with unlimited SIM

4.5% employer pension contribution

Life assurance

Holiday allowance of 31 days annual leave

A Tastecard membership

Money to spend with Uber

Access to discounts across retailers

Responsibilities

• Enhance the customer journey through meaningful interactions.
• Create exceptional experiences by promoting products and services.
• Achieve personal and store KPIs by driving sales.
• Provide personalised solutions for customer enquiries.

Skills

Customer Focused

Team Collaboration

Problem Solving

Job description

A leading telecommunications provider in Chelmsford is seeking a Retail Customer Advisor to enhance the customer experience in-store. You will engage with customers, ensuring they feel valued and providing tailored solutions to mobile inquiries. The ideal candidate is customer-focused, has strong problem-solving skills, and can work effectively in a team. Comprehensive training will be provided, ensuring no prior knowledge is necessary, just a drive to learn. The role includes benefits like a free staff handset, generous holiday allowance, and various discounts.