Retail Customer Advisor (Orpington) - 24 hours

Three UK; Orpington; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading telecommunications company in Orpington invites applications for the Retail Customer Advisor position. As a key player in customer service, you'll enhance the customer journey while achieving sales targets. Ideal candidates are dedicated to service excellence and possess a strong ability to create positive customer interactions. Join us to help meet customers' needs with our innovative products and services.

Qualifications

• Strong dedication to customer service.
• Ability to engage and enhance the customer journey.
• Proven sales performance track record.

Responsibilities

• Enhance the customer journey through meaningful interactions.
• Create exceptional experiences through innovative products and services.
• Achieve KPIs by driving sales and meeting performance goals.
• Provide personalised solutions for mobile or network-related enquiries.

Job description

Overview

As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer's unique needs as they enter your store. Your dedication to customer service and your knowledge of our cutting-edge products and services will help us achieve unparalleled standards across Three while hitting sales targets together as a team.

Responsibilities

• Customer Engagement: Enhance the customer journey through meaningful interactions, that leave our customers feeling positive and valued.
• Service Excellence: Create exceptional experiences through tailoring and promoting our innovative products and services.
• Performance Enhancement: Achieve personal and store Key Performance Indicators (KPIs) by driving sales and meeting performance goals.
• Solution Efficiency: Provide personalised solutions for customers with general mobile or network-related enquiries, ensuring a resolution is given promptly.