Customer Experience Lead, Retail Betting

Flutter Entertainment Plc; Huddersfield; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Competitive salary

Performance Bonus

Flexible work patterns

Company Pension Scheme

Eyecare vouchers

Birthday Leave

Employee Assistance Programme

Job summary

Flutter Entertainment Plc in Huddersfield is seeking a Customer Service Team Leader to drive frontline service across our betting shops. The role is permanent with a starting salary of £13.25 per hour and responsibilities include supporting customers to place bets, maintaining shop standards and stepping in when the Shop Manager is absent.

You will lead a fast-paced team, deliver a friendly, professional customer experience, and adapt to changing situations while upholding social responsibility

Qualifications

• Experience delivering excellent customer service in a fast-paced betting/shop environment.
• Ability to lead a small team and cover in absence of the Shop Manager.
• Strong communication and problem-solving skills for customer queries.

Responsibilities

• Assisting customers to place bets through terminals, telephone services, and in-shop transactions.
• Maintaining high shop presentation standards to create a welcoming atmosphere.
• Acting as the Shop Manager in their absence to ensure smooth operations.
• Adapting to changing situations while maintaining customer focus during hosting.
• Upholding social responsibility guidelines and company procedures.

Skills

Customer service

Team leadership

Communication

Problem solving

Hosting

Adaptability

Job description

Flutter Entertainment Plc in Huddersfield is seeking a Customer Service Team Leader to drive frontline service across our betting shops. The role is permanent with a starting salary of £13.25 per hour and responsibilities include supporting customers to place bets, maintaining shop standards and stepping in when the Shop Manager is absent.

You will lead a fast-paced team, deliver a friendly, professional customer experience, and adapt to changing situations while upholding social responsibility