Retail CS Team Lead — Fast-Paced Shop Ops

Paddy Power; Brighton; On-site; GBP 15,000 - 21,000; Full time

Job summary

Paddy Power in Brighton is seeking a CS Team Leader to oversee daily retail shop operations and deliver exceptional hospitality. In this role you’ll assist customers with bets across terminals, protect shop standards, and act as the point of contact when the Shop Manager is absent.

You’ll lead with energy and curiosity, adapt to fast‑paced change, and ensure compliant, friendly service. The position offers a permanent contract with a starting hourly rate, flexibility in shifts, and opportunities

Qualifications

• Excellent customer service skills.
• Proactive and results-driven in a fast-paced betting shop.
• Confident communication and problem-solving skills.
• Adaptable and enthusiastic, with a willingness to learn, support team members and maintain high standards of shop operations.
• Excellent hosting skills, creating a welcoming and enjoyable experience for every customer.

Responsibilities

• Assisting customers to place bets through various channels, such as our betting terminals, telephone services, and in-shop transactions
• Maintaining excellent shop presentation standards to create an inviting atmosphere for customers
• Responsible for all operations in the absence of the Shop Manager, ensuring smooth functioning of the shop
• Adapting to changing situations while maintaining a strong customer-focused approach when hosting
• Fulfilling social responsibility duties by adhering to established guidelines and regulations

Skills

Customer service

Communication

Problem solving

Team support

Hosting

Job description

Paddy Power in Brighton is seeking a CS Team Leader to oversee daily retail shop operations and deliver exceptional hospitality. In this role you’ll assist customers with bets across terminals, protect shop standards, and act as the point of contact when the Shop Manager is absent.

You’ll lead with energy and curiosity, adapt to fast‑paced change, and ensure compliant, friendly service. The position offers a permanent contract with a starting hourly rate, flexibility in shifts, and opportunities