Retail CS Team Lead - Flexible Hours

Power Leisure Bookmakers Ltd (UK Branch); Brighton; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Competitive salary

Rewards program

Flexible schedule

Sharesave

Life cover

Pension

Birthday leave

Counselling

Job summary

Power Leisure Bookmakers Ltd (UK Branch) is seeking a CS Team Leader in Brighton to drive customer service excellence and oversee shop operations. You will assist customers with bets across channels, maintain shop standards, and step in for the Shop Manager as needed, all while upholding regulatory guidelines and social responsibilities.

The role emphasizes a proactive, energetic approach in a fast-paced retail betting environment with a focus on hosting and customer experience.

Qualifications

• Provide excellent customer service and create a welcoming shop experience.
• Excellent communication and problem-solving skills.
• Be proactive, energetic and able to handle fast-paced betting shop operations.
• Able to take initiative and lead in the absence of the Shop Manager.
• Willingness to learn and support team members with shop standards.

Responsibilities

• Assisting customers to place bets through terminals, phone services, and in-shop transactions.
• Maintain inviting shop presentation and atmosphere for customers.
• Act as the Shop Manager in their absence to ensure smooth operations.
• Adapt to changing situations while keeping customer focus.
• Fulfilling social responsibility guidelines and regulations.

Skills

Customer service

Communication skills

Problem solving

Adaptability

Team leadership

Job description

Power Leisure Bookmakers Ltd (UK Branch) is seeking a CS Team Leader in Brighton to drive customer service excellence and oversee shop operations. You will assist customers with bets across channels, maintain shop standards, and step in for the Shop Manager as needed, all while upholding regulatory guidelines and social responsibilities.

The role emphasizes a proactive, energetic approach in a fast-paced retail betting environment with a focus on hosting and customer experience.