Customer Service Team Lead — Flexible Hours & Hospitality

Paddy Power; Bearwood; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Competitive salary

Performance bonus

Flexible work patterns

Pension scheme

Job summary

Paddy Power in Birmingham is seeking an energetic Shop Assistant to join our Retail Shops team. You will assist customers to place bets, keep shop presentation high, and cover operations in the absence of the Shop Manager, while staying customer-focused in a fast-paced betting environment.

Starting salary is £13.25 per hour with a permanent contract and flexible work patterns. We offer winning benefits and a collaborative team culture within Flutter Entertainment.

Qualifications

• Excellent customer service skills with a friendly, professional approach.
• Confident communication and ability to resolve customer queries.
• Proactive and results-driven in a fast-paced betting shop environment.
• Adaptable and collaborative, supporting team members and maintaining shop standards.

Responsibilities

• Assist customers to place bets through terminals, telephone services and in-shop transactions.
• Maintain high shop presentation standards to invite customers in.
• Take responsibility for shop operations in the absence of the Shop Manager.
• Adapt to changing situations while keeping a strong customer-focused hosting approach.
• Fulfil social responsibility duties by adhering to guidelines and regulations.

Skills

Customer service

Communication

Proactive

Hosting

Job description

Paddy Power in Birmingham is seeking an energetic Shop Assistant to join our Retail Shops team. You will assist customers to place bets, keep shop presentation high, and cover operations in the absence of the Shop Manager, while staying customer-focused in a fast-paced betting environment.

Starting salary is £13.25 per hour with a permanent contract and flexible work patterns. We offer winning benefits and a collaborative team culture within Flutter Entertainment.