Retail Betting: Customer Service Team Lead

Power Leisure Bookmakers Ltd (UK Branch); Enfield; Presencial; GBP 16.000 - 23.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Performance bonus

Promotional rewards

Sharesave scheme

Life cover

Company pension

Birthday leave

Employee assistance programme

Descripción de la vacante

Power Leisure Bookmakers Ltd (UK Branch) in London is seeking a Customer Service Team Leader CSTL to drive exceptional service in our busy retail betting shops. You will oversee daily operations, support staff, and ensure standards across terminals, phones, and in-shop transactions.

The role rewards initiative, strong customer focus and adaptability, with a starting salary of £14.40 per hour and a pathway to bonus and rewards within a dynamic, team‑oriented environment.

Formación

• Excellent customer service skills.
• Confident communication and problem-solving.
• Ability to lead a team in a fast-paced retail environment.

Responsabilidades

• Assisting customers to place bets through various channels, such as betting terminals, telephone services, and in-shop transactions.
• Maintaining excellent shop presentation standards to create an inviting atmosphere for customers.
• Responsible for all operations in the absence of the Shop Manager, ensuring smooth functioning of the shop.
• Adapting to changing situations while maintaining a strong customer-focused approach when hosting.
• Fulfilling social responsibility duties by adhering to established guidelines and regulations.

Conocimientos

Customer service

Communication

Problem solving

Team leadership

Adaptability

Hospitality

Retail betting

Descripción del empleo

Power Leisure Bookmakers Ltd (UK Branch) in London is seeking a Customer Service Team Leader CSTL to drive exceptional service in our busy retail betting shops. You will oversee daily operations, support staff, and ensure standards across terminals, phones, and in-shop transactions.

The role rewards initiative, strong customer focus and adaptability, with a starting salary of £14.40 per hour and a pathway to bonus and rewards within a dynamic, team‑oriented environment.