Retail Betting Specialist - Customer Experience

Betfred; Exeter; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Competitive pay and pension

Discretionary bonus schemes

Annual leave increases with service

Access to online GP 24/7

Employee wellbeing support

Maternity & Paternity pay

Job summary

Betfred is looking for an Assistant Sales Manager to join our retail team in the UK, delivering a welcoming, knowledgeable customer experience and supporting promotions across the sporting calendar.

You will learn our structured training program to quickly settle into the role, with opportunities to grow within a dynamic, responsible gambling environment and a commitment to safety and customer care.

Qualifications

• Be 18+ and have the right to work in the UK.
• Must be able to work evenings, weekends, and public holidays.
• Outstanding customer service skills and the ability to engage all customers.
• A passion for sports, betting and gaming is beneficial but not essential.
• An eagerness to learn, develop and flourish within the Betfred family.

Responsibilities

• Processing customers’ bets in a timely and attentive manner.
• Attending to all customer queries quickly and knowledgeably.
• Engaging customers with expert knowledge of our products and promotions
• Supporting key promotional events throughout the sporting calendar.
• Maintaining a well-presented environment which customers love to be a part of.
• Being a team player – collaboration is key to improving the customer experience.
• Handling cash transactions with the upmost care and accuracy.
• Following our Think 25 policy and adhering to our age verification processes.

Skills

Customer service

Team player

Interest in sports

Job description

Betfred is looking for an Assistant Sales Manager to join our retail team in the UK, delivering a welcoming, knowledgeable customer experience and supporting promotions across the sporting calendar.

You will learn our structured training program to quickly settle into the role, with opportunities to grow within a dynamic, responsible gambling environment and a commitment to safety and customer care.