Retail Betting & Customer Experience Lead

Betfred; Sheffield; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Pension contribution

Bonus schemes

Annual leave

Online GP 24/7

Employee wellbeing support

Maternity & Paternity pay

Long service recognition

Wagestream access

Job summary

Betfred is looking for an Assistant Sales Manager to join our UK retail team. You will help deliver a welcoming, high-standard customer experience across our shops, handle bets, and support promotions during the sporting calendar.

You will learn through a structured training programme and progress to opening/closing the Betfred shop, with a focus on safety, accuracy, and exceptional service.

Qualifications

• 18+ and right to work in the UK.
• Must be able to work evenings, weekends, and public holidays.
• Outstanding customer service skills and the ability to engage all customers.
• A passion for sports, betting and gaming is beneficial but not essential.
• An eagerness to learn, develop and flourish within the Betfred family.

Responsibilities

• Processing customers bets in a timely and attentive manner.
• Attending to all customer queries quickly and knowledgeably.
• Engaging customers with expert knowledge of our products and promotions
• Supporting key promotional events throughout the sporting calendar.
• Maintaining a well-presented environment which customers love to be a part of.
• Being a team player collaboration is key to improving the customer experience.
• Handling cash transactions with the upmost care and accuracy.
• Following our Think 25 policy and adhering to our age verification processes.

Job description

Betfred is looking for an Assistant Sales Manager to join our UK retail team. You will help deliver a welcoming, high-standard customer experience across our shops, handle bets, and support promotions during the sporting calendar.

You will learn through a structured training programme and progress to opening/closing the Betfred shop, with a focus on safety, accuracy, and exceptional service.