Retail Betting Assistant: Customer Experience & Promotions

Betfred; Salisbury; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Competitive pay

Pension contribution

Discretionary bonuses

Annual leave

Online GP 24/7

Employee wellbeing support

Maternity & Paternity pay

Long service recognition

Wagestream access

Job summary

Betfred is seeking a Retail Assistant Sales Manager to join our UK shops network. You will help deliver an engaging, safe and welcoming customer experience across our gaming machines and sports offerings.

You will undergo a structured training programme to settle into the role and be able to open/close the Betfred shop. The position emphasizes safer gambling and responsible customer support as part of daily operations.

Qualifications

• Be 18+ and have the right to work in the UK.
• Must be able to work evenings, weekends, and public holidays.
• Outstanding customer service skills and the ability to engage all customers.
• A passion for sports, betting and gaming is beneficial but not essential.
• An eagerness to learn, develop and flourish within the Betfred family.

Responsibilities

• Processing customers bets in a timely and attentive manner.
• Attending to all customer queries quickly and knowledgeably.
• Engaging customers with expert knowledge of our products and promotions
• Supporting key promotional events throughout the sporting calendar.
• Maintaining a well-presented environment which customers love to be a part of.
• Being a team player collaboration is key to improving the customer experience.
• Handling cash transactions with the upmost care and accuracy.
• Following our Think 25 policy and adhering to our age verification processes.

Skills

Outstanding customer service

Customer engagement

Team player

Job description

Betfred is seeking a Retail Assistant Sales Manager to join our UK shops network. You will help deliver an engaging, safe and welcoming customer experience across our gaming machines and sports offerings.

You will undergo a structured training programme to settle into the role and be able to open/close the Betfred shop. The position emphasizes safer gambling and responsible customer support as part of daily operations.