Retail Betting & Customer Experience Specialist

Betfred; Manchester; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Pension contribution

Discretionary bonus schemes

Annual leave

Online GP 24/7

Employee wellbeing support

Enhanced maternity & paternity pay

Long service recognition

Wagestream access

Job summary

Betfred is seeking an Assistant Sales Manager for our retail network. You will process customer bets, answer queries quickly and knowledgeably, and promote our products and promotions with confidence.

You’ll play a key part in delivering a welcoming, safe and enjoyable betting experience while supporting promotional events across the sporting calendar. Training will help you settle into the role quickly, including opening and closing Betfred shops.

Qualifications

• Outstanding customer service skills and the ability to engage all customers.
• Must be able to work evenings, weekends, and public holidays.
• A passion for sports, betting and gaming is beneficial but not essential.

Responsibilities

• Processing customers bets in a timely and attentive manner.
• Attending to all customer queries quickly and knowledgeably.
• Engaging customers with expert knowledge of our products and promotions
• Supporting key promotional events throughout the sporting calendar.
• Maintaining a well-presented environment which customers love to be a part of.
• Being a team player collaboration is key to improving the customer experience.
• Handling cash transactions with the upmost care and accuracy.
• Following our Think 25 policy and adhering to our age verification processes.

Skills

Customer service

Communication

Team player

Job description

Betfred is seeking an Assistant Sales Manager for our retail network. You will process customer bets, answer queries quickly and knowledgeably, and promote our products and promotions with confidence.

You’ll play a key part in delivering a welcoming, safe and enjoyable betting experience while supporting promotional events across the sporting calendar. Training will help you settle into the role quickly, including opening and closing Betfred shops.