Retail Betting Advisor — Customer Experience & Promotions

Betfred Group Holdings Limited; Madeley; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Competitive pay

Pension

Bonus schemes

Annual leave

Online GP

Employee assistance

Job summary

Betfred Group Holdings Limited is seeking an enthusiastic Assistant Sales Manager to join our retail team in the UK. You will help drive customer satisfaction through knowledgeable product insights and smooth service at the point of sale.

You will manage bets, resolve queries, and support promotions while maintaining a welcoming shop environment. A focus on responsible gambling, punctuality, and teamwork will ensure success in this role.

Qualifications

• Be 18+ and have the right to work in the UK.
• Must be able to work evenings, weekends, and public holidays.
• Outstanding customer service skills and the ability to engage all customers.

Responsibilities

• Process customers’ bets in a timely and attentive manner.
• Attend to customer queries quickly and knowledgeably.
• Engage customers with knowledge of products and promotions.
• Support promotional events during the sporting calendar.
• Maintain a well-presented environment.
• Be a team player and collaborate to improve customer experience.
• Handle cash transactions with care and accuracy.
• Follow Think 25 age verification procedures.

Skills

Customer service

Cash handling

Teamwork

Sales focus

Sports betting knowledge

Job description

Betfred Group Holdings Limited is seeking an enthusiastic Assistant Sales Manager to join our retail team in the UK. You will help drive customer satisfaction through knowledgeable product insights and smooth service at the point of sale.

You will manage bets, resolve queries, and support promotions while maintaining a welcoming shop environment. A focus on responsible gambling, punctuality, and teamwork will ensure success in this role.