Retail Betting Specialist — Customer Experience

Betfred Group Holdings Limited; Lancashire; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Competitive pay

Pension contribution

Discretionary bonus schemes

Annual leave entitlement

Online GP access

Employee wellbeing programme

Maternity & Paternity pay

Long service recognition

Wagestream access

Job summary

Betfred Group Holdings Limited in the UK is seeking a dedicated Assistant Sales Manager to join our retail team. You’ll help deliver a welcoming, responsible betting environment by processing bets, answering questions, and promoting our products and promotions.

You’ll work evenings, weekends and holidays as part of a collaborative team, receive structured training, and have opportunities to grow within a family of over 1300 shops and an expanding online presence.

Qualifications

• Be 18+ and have the right to work in the UK.
• Must be able to work evenings, weekends, and public holidays.
• Outstanding customer service skills and the ability to engage all customers.
• A passion for sports, betting and gaming is beneficial but not essential.
• An eagerness to learn, develop and flourish within the Betfred family.

Responsibilities

• Processing customers’ bets in a timely and attentive manner.
• Attending to all customer queries quickly and knowledgeably.
• Engaging customers with expert knowledge of our products and promotions
• Supporting key promotional events throughout the sporting calendar.
• Maintaining a well-presented environment which customers love to be a part of.
• Being a team player – collaboration is key to improving the customer experience.
• Handling cash transactions with the upmost care and accuracy.
• Following our Think 25 policy and adhering to our age verification processes.

Skills

Outstanding customer service

Excellent communication

Cash handling experience

Teamwork

Flexibility to work evenings weekends

Job description

Betfred Group Holdings Limited in the UK is seeking a dedicated Assistant Sales Manager to join our retail team. You’ll help deliver a welcoming, responsible betting environment by processing bets, answering questions, and promoting our products and promotions.

You’ll work evenings, weekends and holidays as part of a collaborative team, receive structured training, and have opportunities to grow within a family of over 1300 shops and an expanding online presence.