Retail Betting & Customer Experience Specialist

Betfred Group Holdings Limited; High Wycombe; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Competitive pay

Pension contribution

Discretionary bonuses

Annual leave

Online GP 24/7

Employee Assistance Programme

Maternity & Paternity pay

Long service recognition

Wagestream access

Job summary

Betfred Group Holdings Limited is recruiting for an Assistant Sales Manager to join our retail team. You will help create a welcoming environment, process bets, answer queries and promote our products and promotions during the sporting calendar.

You will be on hand to support training, handle cash with care, and work evenings, weekends and holidays as required. A passion for sports and gaming is a plus, and you will be encouraged to learn and grow within the Betfred family.

Qualifications

• Be 18+ and have the right to work in the UK.
• Must be able to work evenings, weekends, and public holidays.
• Outstanding customer service skills and the ability to engage all customers.
• A passion for sports, betting and gaming is beneficial but not essential.
• An eagerness to learn, develop and flourish within the Betfred family.

Responsibilities

• Processing customers’ bets in a timely and attentive manner.
• Attending to all customer queries quickly and knowledgeably.
• Engaging customers with expert knowledge of our products and promotions
• Supporting key promotional events throughout the sporting calendar.
• Maintaining a well-presented environment which customers love to be a part of.
• Being a team player – collaboration is key to improving the customer experience.
• Handling cash transactions with the upmost care and accuracy.
• Following our Think 25 policy and adhering to our age verification processes.

Skills

Customer service

Engaging customers

Sports betting

Willingness to learn

Job description

Betfred Group Holdings Limited is recruiting for an Assistant Sales Manager to join our retail team. You will help create a welcoming environment, process bets, answer queries and promote our products and promotions during the sporting calendar.

You will be on hand to support training, handle cash with care, and work evenings, weekends and holidays as required. A passion for sports and gaming is a plus, and you will be encouraged to learn and grow within the Betfred family.