Betting Shop Customer Experience Specialist

William Hill PLC; Shaw; On-site; GBP 14,000 - 21,000; Part time

Benefits offered by this job

Annual bonus

Birthday day off

Pension plan 4%

Staff discounts

Paid holidays

Job summary

William Hill Shaw is seeking a part-time Retail Assistant to welcome customers, process bets and help with queries at our high-street shop. You will engage with diverse customers and demonstrate betting terminals to ensure a smooth experience.

You will build relationships, deliver excellent service, and champion safer gambling while supporting shop displays and daily openings/closings. Shift times vary 8am–10pm, with 21 hours per week and pro-rata holiday entitlement.

Qualifications

• Age 18+ (legal requirement)
• Passion for delivering great customer service
• Strong interpersonal and empathy skills with the ability to engage with customers from all walks of life

Responsibilities

• Welcoming customers with a friendly face
• Processing bets and assisting with customer queries
• Helping customers by demonstrating how to use betting terminals
• Building relationships with customers and providing excellent service
• Championing safer gambling at all times
• Supporting managers with shop displays and opening/closing activities

Skills

Customer service

Interpersonal skills

Empathy

Job description

William Hill Shaw is seeking a part-time Retail Assistant to welcome customers, process bets and help with queries at our high-street shop. You will engage with diverse customers and demonstrate betting terminals to ensure a smooth experience.

You will build relationships, deliver excellent service, and champion safer gambling while supporting shop displays and daily openings/closings. Shift times vary 8am–10pm, with 21 hours per week and pro-rata holiday entitlement.