Retail Betting Shop: Customer Experience Pro

Betfred Group Holdings Limited; Fakenham; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Bonus schemes

Pension

Annual leave

Wellbeing support

Wagestream access

Job summary

Betfred Group Holdings Limited is seeking an Assistant Sales Manager in our retail shops to enhance customers’ betting experiences daily. You’ll manage cash transactions, answer queries, and promote our products and promotions while maintaining a welcoming shop environment.

Be 18+ with the right to work in the UK; be able to work evenings, weekends and public holidays; you’ll join a structured training programme and gain progression opportunities within Betfred.

Qualifications

• Outstanding customer service skills.
• Be 18+ and have the right to work in the UK.
• Able to work evenings, weekends and public holidays.
• A passion for sports, betting and gaming is beneficial but not essential.

Responsibilities

• Processing customers’ bets in a timely and attentive manner.
• Attending to all customer queries quickly and knowledgeably.
• Engaging customers with expert knowledge of our products and promotions.
• Supporting key promotional events throughout the sporting calendar.
• Maintaining a well-presented environment which customers love to be a part of.
• Being a team player – collaboration is key to improving the customer experience.
• Handling cash transactions with the upmost care and accuracy.
• Following our Think 25 policy and adhering to our age verification processes.

Skills

Customer service

Teamwork

Sports interest

Job description

Betfred Group Holdings Limited is seeking an Assistant Sales Manager in our retail shops to enhance customers’ betting experiences daily. You’ll manage cash transactions, answer queries, and promote our products and promotions while maintaining a welcoming shop environment.

Be 18+ with the right to work in the UK; be able to work evenings, weekends and public holidays; you’ll join a structured training programme and gain progression opportunities within Betfred.