Retail Betting Customer Experience Specialist
Betfred Group Holdings Limited
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Benefits offered by this job
Job summary
Betfred Group Holdings Limited is looking for an Assistant Sales Manager to join our retail team. You will process bets, assist customers with knowledge of products and promotions, and help deliver a welcoming, responsible betting environment.
This role offers structured training, opportunities to grow within Betfred, and the chance to support major promotional events across our UK shops.
Qualifications
- Be 18+ and have the right to work in the UK.
- Must be able to work evenings, weekends, and public holidays.
- Outstanding customer service skills and the ability to engage all customers.
- A passion for sports, betting and gaming is beneficial but not essential.
- An eagerness to learn, develop and flourish within the Betfred family.
Responsibilities
- Processing customers’ bets in a timely and attentive manner.
- Attending to all customer queries quickly and knowledgeably.
- Engaging customers with expert knowledge of our products and promotions.
- Supporting key promotional events throughout the sporting calendar.
- Maintaining a well-presented environment which customers love to be a part of.
- Being a team player – collaboration is key to improving the customer experience.
- Handling cash transactions with the utmost care and accuracy.
- Following our Think 25 policy and adhering to our age verification processes.
Skills
Job description
Betfred Group Holdings Limited is looking for an Assistant Sales Manager to join our retail team. You will process bets, assist customers with knowledge of products and promotions, and help deliver a welcoming, responsible betting environment.
This role offers structured training, opportunities to grow within Betfred, and the chance to support major promotional events across our UK shops.
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