Retail Betting & Customer Experience Specialist

Betfred Group Holdings Limited; Greater London; Hybrid; GBP 21,000 - 32,000; Full time

Benefits offered by this job

Competitive pay

Pension

Discretionary bonus

Annual leave

Online GP

Employee support programme

Enhanced Maternity/Paternity pay

Long service recognition

Job summary

Betfred is looking for an Assistant Sales Manager to join our retail teams. You’ll enhance customer experiences daily, processing bets, answering queries, and promoting products and promotions with expert knowledge.

You’ll join a training programme to settle into the role quickly, with responsibilities including opening/closing shops and delivering a great, safe customer environment. Evening/weekend work is required.

Qualifications

• Be 18+ and have the right to work in the UK.
• Must be able to work evenings, weekends, and public holidays.
• Outstanding customer service skills and the ability to engage all customers.
• A passion for sports, betting and gaming is beneficial but not essential.
• An eagerness to learn, develop and flourish within the Betfred family.

Responsibilities

• Processing customers’ bets in a timely and attentive manner.
• Attending to all customer queries quickly and knowledgeably.
• Engaging customers with expert knowledge of our products and promotions.
• Supporting key promotional events throughout the sporting calendar.
• Maintaining a well-presented environment which customers love to be a part of.
• Being a team player – collaboration is key to improving the customer experience.
• Handling cash transactions with the upmost care and accuracy.
• Following our Think 25 policy and adhering to our age verification processes.

Job description

Betfred is looking for an Assistant Sales Manager to join our retail teams. You’ll enhance customer experiences daily, processing bets, answering queries, and promoting products and promotions with expert knowledge.

You’ll join a training programme to settle into the role quickly, with responsibilities including opening/closing shops and delivering a great, safe customer environment. Evening/weekend work is required.