Retail Betting Service Team Leader

Power Leisure Bookmakers Limited; Eastbourne; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Competitive salary

Performance Bonus

Flexible work patterns

Birthday Leave

Pension Scheme

Employee Assistance Programme

Groupon Discount Scheme

Job summary

Power Leisure Bookmakers Limited is seeking a Customer Service Team Leader to manage daily shop operations in Eastbourne and lead a front-line team. The role involves guiding staff, ensuring excellent customer experiences, and stepping in for the Shop Manager as needed.

You will support bet placement across channels, uphold shop standards, and adapt quickly to changes while maintaining a customer-first approach in a busy retail betting environment.

Qualifications

• Experience in a fast-paced betting shop environment is desirable.
• Proven ability to lead a small team and handle customer queries.
• Strong communication and problem-solving skills.

Responsibilities

• Assisting customers to place bets through various channels, such as our betting terminals, telephone services, and in-shop transactions
• Maintaining excellent shop presentation standards to create an inviting atmosphere for customers
• Responsible for all operations in the absence of the Shop Manager, ensuring smooth functioning of the shop
• Adapting to changing situations while maintaining a strong customer-focused approach when hosting
• Fulfilling social responsibility duties by adhering to established guidelines and regulations

Skills

Customer service

Team leadership

Communication

Problem solving

Adaptability

Tools

Betting terminals

Job description

Power Leisure Bookmakers Limited is seeking a Customer Service Team Leader to manage daily shop operations in Eastbourne and lead a front-line team. The role involves guiding staff, ensuring excellent customer experiences, and stepping in for the Shop Manager as needed.

You will support bet placement across channels, uphold shop standards, and adapt quickly to changes while maintaining a customer-first approach in a busy retail betting environment.