Customer Experience Team Lead - Retail Betting

Power Leisure Bookmakers Ltd (UK Branch); Eastbourne; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Competitive salary package

Flexible work patterns

Company Sharesave Scheme

Life Cover

Company Pension Scheme

Birthday Leave

Employee Assistant Programme (6 free c

Company Social Events

Groupon Discount Scheme

Eyecare vouchers

Job summary

Power Leisure Bookmakers Ltd (UK Branch) in Eastbourne is recruiting a Customer Service Team Leader to oversee daily shop operations and deliver outstanding hospitality in a fast-paced betting environment.

As a Permanent, full-time role, you will lead a small team, assist customers to place bets across terminals and services, maintain shop presentation, and step in for the Shop Manager when needed while maintaining a strong customer focus.

Qualifications

• Excellent customer service skills, ensuring customers receive a friendly, professional and positive experience.
• Proactive and results-driven, with the ability to work in a fast-paced betting shop environment.
• Confident communication and problem-solving skills, with the ability to handle customer queries and resolve issues effectively.
• Adaptable and enthusiastic, with a willingness to learn, support team members and maintain high standards of shop operations.
• Excellent hosting skills, creating a welcoming and enjoyable experience for every customer

Responsibilities

• Assisting customers to place bets through various channels, such as our betting terminals, telephone services, and in-shop transactions
• Maintaining excellent shop presentation standards to create an inviting atmosphere for customers
• Responsible for all operations in the absence of the Shop Manager, ensuring smooth functioning of the shop
• Adapting to changing situations while maintaining a strong customer-focused approach when hosting
• Fulfilling social responsibility duties by adhering to established guidelines and regulations

Skills

Customer service

Proactive

Communication

Problem solving

Hosting

Job description

Power Leisure Bookmakers Ltd (UK Branch) in Eastbourne is recruiting a Customer Service Team Leader to oversee daily shop operations and deliver outstanding hospitality in a fast-paced betting environment.

As a Permanent, full-time role, you will lead a small team, assist customers to place bets across terminals and services, maintain shop presentation, and step in for the Shop Manager when needed while maintaining a strong customer focus.