Retail Customer Experience Associate (Bonus & Benefits)

William Hill; Chorley; On-site; GBP 12,000 - 15,000; Full time

Benefits offered by this job

Annual bonus

28 days holiday

Birthday day off

Pension matching 4%

Discounts

Career development

Job summary

William Hill in the United Kingdom is seeking friendly, customer-focused retail colleagues to join our high-street shops. You’ll be at the heart of the customer experience, welcoming people, processing bets and helping customers with queries while building lasting relationships.

This role offers flexible hours (full-time and part-time), competitive benefits, annual pay reviews, pro-rated holiday entitlement, and pension contributions.

Qualifications

• Age 18+ (it's a legal requirement).
• Passion for delivering great customer service.
• Strong interpersonal and empathy skills to engage with customers from all walks of life.

Responsibilities

• Welcome customers with a friendly face.
• Process bets and assist with customer queries.
• Demonstrate how to use betting terminals.
• Build relationships and provide excellent customer service.
• Champion safer gambling at all times.
• Support managers with shop displays and opening/closing activities.

Skills

Customer service

Interpersonal skills

Empathy

Customer engagement

Job description

William Hill in the United Kingdom is seeking friendly, customer-focused retail colleagues to join our high-street shops. You’ll be at the heart of the customer experience, welcoming people, processing bets and helping customers with queries while building lasting relationships.

This role offers flexible hours (full-time and part-time), competitive benefits, annual pay reviews, pro-rated holiday entitlement, and pension contributions.