Customer Service Champion - Betting Shop Career & Perks

William Hill; Harrogate; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Annual pay review

Bonus scheme

Birthday day off

Pension plan (4% match)

Discounts for holidays and high street

Job summary

William Hill in Harrogate is hiring for a Retail Associate to welcome customers, process bets, and assist with queries. You’ll demonstrate betting terminals, build relationships, and champion safer gambling while supporting shop display duties and daily opening/closing tasks.

The role offers varied full- and part-time hours, with annual reviews and a bonus scheme, plus 28 days holiday pro-rated, birthday day off, and a matched pension contribution. Training and development are provided.

Qualifications

• Experience delivering great customer service.
• Strong interpersonal and empathy skills.
• Age 18+ (legal requirement).

Responsibilities

• Welcoming customers with a friendly face.
• Processing bets and assisting with customer queries.
• Helping customers by demonstrating how to use betting terminals.
• Building relationships with customers and providing excellent service.
• Championing safer gambling at all times.
• Supporting managers with shop displays and opening/closing activities.

Skills

Customer service

Interpersonal skills

Empathy

Age 18+

Job description

William Hill in Harrogate is hiring for a Retail Associate to welcome customers, process bets, and assist with queries. You’ll demonstrate betting terminals, build relationships, and champion safer gambling while supporting shop display duties and daily opening/closing tasks.

The role offers varied full- and part-time hours, with annual reviews and a bonus scheme, plus 28 days holiday pro-rated, birthday day off, and a matched pension contribution. Training and development are provided.