Retail Betting Advisor: Customer Experience & Promotions

Betfred Group Holdings Limited; Greater Manchester; On-site; GBP 12,000 - 15,000; Full time

Benefits offered by this job

Competitive pay

Pension plan

Bonus schemes

Annual leave

Online GP

Employee wellbeing support

Enhanced parental pay

Long service recognition

Wagestream access

Job summary

Betfred Group Holdings Limited in the United Kingdom invites applications for a front-line retail role within our Betfred shops. As an Assistant Sales Manager, you will contribute to delivering a welcoming environment and help customers with bets, promotions and product knowledge.

The role includes structured training to settle into the shop, with opportunities to progress, flexible weekend/evening shifts, and support for safer gambling practices.

Qualifications

• 18+ and eligible to work in the UK.
• Ability to work evenings, weekends and public holidays.
• Outstanding customer service skills.
• Passion for sports, betting and gaming is beneficial.
• Eagerness to learn and grow within Betfred.

Responsibilities

• Processing customers’ bets in a timely and attentive manner.
• Attending to all customer queries quickly and knowledgeably.
• Engaging customers with expert knowledge of our products and promotions
• Supporting key promotional events throughout the sporting calendar.
• Maintaining a well-presented environment which customers love to be a part of.
• Being a team player – collaboration is key to improving the customer experience.
• Handling cash transactions with the upmost care and accuracy.
• Following our Think 25 policy and adhering to our age verification processes.

Skills

Customer service

Communication

Sports betting

Eager to learn

Job description

Betfred Group Holdings Limited in the United Kingdom invites applications for a front-line retail role within our Betfred shops. As an Assistant Sales Manager, you will contribute to delivering a welcoming environment and help customers with bets, promotions and product knowledge.

The role includes structured training to settle into the shop, with opportunities to progress, flexible weekend/evening shifts, and support for safer gambling practices.