Retail Betting Assistant — Customer Delight & Promotions

Betfred Group Holdings Limited; East Midlands; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Pension contribution

Discretionary bonus schemes

Annual leave increasing with service

Online GP 24/7

Employee wellbeing support

Maternity & Paternity pay

Long service recognition

Wagestream wage access

Job summary

Betfred Group Holdings Limited is seeking an Assistant Sales Manager for our UK retail shops. You will play a key role in delivering an excellent customer experience across gaming machines and sports offerings, while ensuring a welcoming, responsible environment for all customers.

You’ll be part of a team, open and close shifts after a structured training programme, and contribute to ongoing promotions and events throughout the sporting calendar.

Qualifications

• Outstanding customer service is essential for every customer interaction.
• Ability to engage all customers with knowledge of products and promotions.
• Willingness to work evenings, weekends and public holidays.

Responsibilities

• Processing customers’ bets in a timely and attentive manner.
• Attending to customer queries quickly and knowledgeably.
• Engaging customers with expert knowledge of products and promotions.
• Supporting key promotional events throughout the sporting calendar.
• Maintaining a well-presented environment.
• Being a team player and collaborating to improve the customer experience.
• Handling cash transactions with care and accuracy.
• Adhering to age verification processes.

Skills

Outstanding customer service skills

Engage all customers

Flexible scheduling

Job description

Betfred Group Holdings Limited is seeking an Assistant Sales Manager for our UK retail shops. You will play a key role in delivering an excellent customer experience across gaming machines and sports offerings, while ensuring a welcoming, responsible environment for all customers.

You’ll be part of a team, open and close shifts after a structured training programme, and contribute to ongoing promotions and events throughout the sporting calendar.