Retail Betting Assistant — Customer Experience & Promotions

Betfred Group Holdings Limited; Greater London; Hybrid; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Competitive pay

Pension contribution

Bonus schemes

Annual leave

Online GP 24/7

Employee wellbeing programme

Maternity & Paternity pay

Long service recognition

Wagestream access

Job summary

Betfred Group Holdings Limited is seeking an Assistant Sales Manager for our UK retail shops in Greater London. You will drive excellent customer service, engage customers with our products, and support promotions across the sporting calendar.

You’ll assist in daily shop operations, handle cash with accuracy, and uphold Think 25 age checks while building a welcoming, responsible betting environment.

Qualifications

• 18+ and right to work in the UK.
• Outstanding customer service skills and ability to engage all customers.
• Ability to work evenings, weekends and public holidays.

Responsibilities

• Processing customers’ bets in a timely and attentive manner.
• Attending to all customer queries quickly and knowledgeably.
• Engaging customers with expert knowledge of our products and promotions.
• Supporting key promotional events throughout the sporting calendar.
• Maintaining a well-presented environment which customers love to be a part of.
• Being a team player – collaboration is key to improving the customer experience.
• Handling cash transactions with care and accuracy.
• Following our Think 25 policy and adhering to age verification processes.

Skills

Outstanding customer service

Engage all customers

18+ and right to work in UK

Evenings weekends and holidays

Job description

Betfred Group Holdings Limited is seeking an Assistant Sales Manager for our UK retail shops in Greater London. You will drive excellent customer service, engage customers with our products, and support promotions across the sporting calendar.

You’ll assist in daily shop operations, handle cash with accuracy, and uphold Think 25 age checks while building a welcoming, responsible betting environment.