Retail Betting Advisor - Customer Service

Betfred Group Holdings Limited; Penzance; Remote; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Generous bonus schemes

Pension contribution

Annual leave entitlement

Online GP 24/7

Job summary

Betfred is looking for individuals to join our retail teams and enhance customers’ experiences across our betting and gaming products. You will work in a welcoming shop environment, handle bets, answer queries, promote our promotions, and support major events throughout the sporting calendar.

A structured training programme will help you settle into the Assistant Sales Manager role quickly. We value 18+ eligibility, flexibility for evenings, weekends, and holidays, and a genuine interest in

Qualifications

• Outstanding customer service skills and the ability to engage all customers.
• Be 18+ and have the right to work in the UK.
• Must be able to work evenings, weekends, and public holidays.
• A passion for sports, betting and gaming is beneficial but not essential.
• An eagerness to learn, develop and flourish within the Betfred family.

Responsibilities

• Processing bets in a timely and attentive manner.
• Attending to customer queries quickly and knowledgeably.
• Engaging customers with product knowledge and promotions.
• Supporting promotional events throughout the sporting calendar.
• Maintaining a well-presented environment.
• Collaborating with the team to improve the customer experience.
• Handling cash transactions with care and accuracy.
• Following Think 25 and age verification processes.

Skills

Outstanding customer service

Customer engagement

Team player

Job description

Betfred is looking for individuals to join our retail teams and enhance customers’ experiences across our betting and gaming products. You will work in a welcoming shop environment, handle bets, answer queries, promote our promotions, and support major events throughout the sporting calendar.

A structured training programme will help you settle into the Assistant Sales Manager role quickly. We value 18+ eligibility, flexibility for evenings, weekends, and holidays, and a genuine interest in