Retail Associate – Bamford

Bamford Collection; Moreton-in-Marsh; On-site; GBP 60,000 - 80,000; Part time

Job summary

A luxury lifestyle brand in the UK is seeking an experienced Retail Associate for a fixed-term contract over the Christmas period. The ideal candidate will deliver exceptional customer service in a beautiful setting, contributing to a memorable shopping experience. Responsibilities include assisting VIP clients, managing bespoke orders, and working collaboratively with the retail team. This role offers £12.38 per hour plus commission and requires a commitment to the brand's values of wellness and sustainability.

Benefits

Discounts on products and experiences

Volunteering days

Subsidised private medical insurance

Pension scheme contributions

Life assurance cover

Mental health support

Qualifications

• Experience in luxury retail or lifestyle brands is essential.
• Attention to detail is crucial for maintaining brand standards.
• Strong communication skills to enhance customer interactions.

Responsibilities

• Deliver exceptional service to VIP clients, both in-store and remotely.
• Provide personalized product advice to enhance customer experiences.
• Process VIP orders accurately while coordinating with sales teams.
• Build relationships with clients to encourage repeat business.
• Prepare bespoke product selections for corporate partners.
• Collaborate with teams to ensure product availability.
• Maintain knowledge of the product range and brand heritage.

Skills

Experience in luxury retail or lifestyle brands

Meticulous eye for detail

Passion for organic living and wellness

Strong communication skills

Positive attitude

Alignment with values of wellness and sustainability

Flexibility to work weekends

Job description

THE BAMFORD COLLECTION IS A GROUP OF CONSCIOUSLY MINDED LIFESTYLE BRANDS COMMITTED TO NOURISHING AND NURTURING PEOPLE AND PLANET.

Bamford is a philosophy rather than a seasonal fashion label. It began with the passionate convictions of our founder Carole Bamford to make natural products using the best artisans from around the world. Bamford was founded on the belief that we need to be mindful of our connection to the earth – to live consciously, respect nature’s resources and the land that provides for us. We believe in the need to nurture body, mind and spirit in tandem – to feel well and to feel happy the three need to be aligned and in harmony.

ABOUT THE ROLE

Join us at Bamford, where wellness meets nature and every detail matters. We create timeless clothing, bath and body care, and homeware inspired by nature and designed for conscious living.

We’re looking for an experienced Retail Associate to join a small team on a fixed term contract over the Christmas period. You will be passionate about delivering exceptional customer experience in our beautifully curated Bamford Barn at the Daylesford Farm.

HOURS: Zero hours contract which will include weekends.

SALARY: £12.38 per hour plus commission.

RESPONSIBILITIES

• Deliver exceptional service to VIP and corporate clients, both in-store and remotely, ensuring every interaction reflects the Bamford Collection’s brand values and high standards.
• Provide personalised product advice and tailored recommendations to meet individual client needs, creating a seamless and memorable shopping experience.
• Manage and process VIP and corporate orders accurately and efficiently, coordinating closely with the wider retail and corporate sales teams to meet deadlines and fulfil bespoke requests.
• Proactively build and nurture relationships with key clients, maintaining regular communication and offering thoughtful support to encourage repeat business and loyalty.
• Assist with the preparation and presentation of gifting solutions, curated edits, and bespoke product selections for corporate partners and high-value customers.
• Collaborate with stock, merchandising, and operations teams to ensure product availability, timely replenishment, and smooth fulfilment of high-priority orders.
• Maintain detailed knowledge of the Bamford product range, brand heritage, and current collections to confidently represent the brand to VIP clientele.

SKILLS YOU WILL BRING

• Previous experience in luxury retail or lifestyle brands.
• A meticulous eye for detail and a passion for creating serene, welcoming environments.
• A passion for organic living, wellness, and sustainable fashion.
• Strong communication skills and a natural ability to connect with people.
• A proactive, positive attitude and a commitment to excellence.
• A genuine alignment with Bamford’s values of wellness, sustainability, and craftsmanship
• Flexibility to work weekends and peak trading periods.

PERKS & BENEFITS

• Discounts: We offer a range of discounts on our products, treatments, and dining
  experiences from day one.
• Volunteering Days: Employees are offered one paid day per year to volunteer with a
  charity of their choice.
• Private Medical: We offer subsidised private medical insurance through Bupa.
  Pension Scheme: Pay up to 9% of your salary into your pension each month; we
  contribute up to 4.5%.
• Life Assurance: We offer life assurance cover, equivalent of up to a year of your annualsalary.
• Mental Health Support: Our Employee Assistance Programme provides 24-hour support,seven days a week.