Retail Associate (8 hours) - Bicester Village

New Balance; Bicester; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Competitive pay

Retail bonus

Career development

Inclusive environment

Staff discount

European projects

Uniform package

Job summary

New Balance is seeking enthusiastic retail associates to engage, educate and entertain customers from the moment they enter the store. You will contribute to hitting personal KPIs, deliver total customer satisfaction, and uphold health and safety standards while working flexibly including weekends.

Join a team that values development, inclusive environments, and strong customer service across our European locations.

Qualifications

• Excellent customer service skills and the ability to engage customers.
• Strong communication and interpersonal skills.
• Passion for retail and sales.
• Willingness to learn and adapt.
• Ability to perform basic maths and support store operations.
• Flexible schedule including weekends and holidays.

Responsibilities

• Achieve personal KPIs and contribute to store performance.
• Deliver total customer satisfaction along the customer journey.
• Help keep the store commercially aligned with guidelines.
• Abide by company policies and procedures.
• Maintain health, safety and environmental standards in store.
• Perform other duties as required by management.

Skills

Customer service

Communication skills

Retail knowledge

Team player

Flexible schedule

Math skills

Job description

New Balance is more than just a sportswear brand - we are a family. We want people to join our team who can develop with us as we continue our journey as a growing brand. Our retail stores are looking for associates who can engage, excite, educate and entertain our consumers from the moment they walk through the door. We need your passion and the desire to be a true brand ambassador as well as your genuine love for working with customers.

MAJOR ACCOUNTABILITIES:

• To achieve personal KPIs and contribute to overall store performance
• Deliver total customer satisfaction to every customer, following the end-to-end customer journey - from entering the store to leaving the store
• Help to ensure the store remains as commercial as possible following company guidelines
• Adhere to company's policies and procedures
• Responsible for maintaining health, safety, and environmental standards in store
• Perform other duties are required from the management team

REQUIREMENTS FOR SUCCESS:

• Team Player
• Demonstrate customer service skills
• A passion for retail and sales
• Desire to learn
• Ability to perform basic maths and general retail operational processes
• Effective communication skills
• Flexible work schedule including weekends and holidays

ADDITIONAL BENEFITS:

• Competitive compensation
• Potential to earn more through our Retail Bonus Scheme
• Great development opportunities
• Inclusive working environments across all our European locations
• Generous staff discount
• Project involvement across our European region
• Flexible uniform package